COVID-19: impacts and preventative measures

DECONFINEMENT

We sincerely thank you for your understanding and cooperation in respecting the guidelines set up for your health and that of our employees.

Please follow the next announcements concerning our installations and the resumption of our services, including religious celebrations.

Given the exceptionally high volume of calls we are currently receiving, we invite you to consult our digital platforms first.

 

Last Updated: July 6, 2020, 5:30 p.m.


In order to limit the spread of COVID-19, please read the following guidelines before planning any visit to the cemetery:

N. B. The most recent guidelines are shown in bold.


OPENING AND AVAILABILITY OF OUR SERVICES AND FACILITIES

 

  • Mausoleums are open again starting on July 6. Please visit the Practical information page for their opening hours.

  • The secondary entrances located on Decelles Avenue and Camillien-Houde Road have reopened. However, the Camillien-Houde entrance will remain closed on weekends.

  • It is once again possible to meet with a counsellor at our office for pre-arrangements (by appointment only).
  • The cemetery site is open to persons wishing to pay their respects on the grounds in front of the burial site of a relative or loved one, as well as to families dealing with a death or imminent death who want to make funeral arrangements, by appointment only.
  • In order to minimize the risks for the families paying their respects or attending a burial and thus preserve our primary mission, no leisure visits will be permitted (walking, running, etc.).
  • You may be asked for the concession number or the name of the deceased person you plan to visit at the entrance.
  • The on-site concession search service (counter and interactive terminals) will not be available. Please plan your visit in advance by consulting the Burial Location section of our website.
  • Washrooms are not accessible.
  • The water distribution system is not in operation.
  • The cemetery remains closed on Sundays.
  • The cemetery reserves the right to deny or restrict access to the site to anyone who does not respect these guidelines, or in all circumstances where the situation requires it.
  • According to Quebec government guidelines, people 70 years of age and older should avoid leaving the house. We therefore encourage them, for their own health, not to go to the cemetery.
  • No religious celebrations will be held at Notre-Dame-de-la-Résurrection Chapel until further notice. The cemetery is following the situation closely and awaits the protocol of the Assembly of Catholic Bishops of Quebec in order to plan the gradual resumption of religious celebrations.


DURING YOUR VISIT

  • Wearing a mask is strongly recommended for all persons coming to the cemetery and mandatory for anyone attending a burial in a mausoleum.
  • As of June 22, a maximum of twenty-five (25) persons will be authorized to attend burials in the ground, and ten (10), mandatorily wearing a mask, for burials in a mausoleum.
  • Any group of people coming to the cemetery will have to respect the instructions dictated by public health, i.e. to come in groups of 10 people or less, from a maximum of 3 households.
  • Any person wishing to embellish his or her plot with flowers is permitted to do so in accordance with the regulations, but is requested to bring back his or her planting material. Disposing of these materials at home will avoid unneccessary handling in times of pandemic and will help preserve the cleanliness and dignity of the premises.
  • A maximum of two (2) family members are permitted to enter the office for signatures simultaneously (in addition to the person conducting the funeral).
  • Families must maintain a safe distance of two (2) metres between each person.


OUR EMPLOYEES AND COLLABORATORS

  • Funeral home employees who come to the cemetery must wear gloves and masks.
  • Our employees make sure to keep at least two (2) meters of distance between each person.
  • Our employees will not shake hands until further notice, but will present themselves verbally.
  • Chairs have been spaced out in the offices and waiting rooms to allow maximum distance between people.
  • We give preference to payment by card rather than cash to reduce the chances of contamination. In addition, the payment terminals are disinfected after each payment.

Frequently Asked Questions

 

Can I go to the cemetery without an appointment to make the funeral arrangements for a loved one?

No. Exceptionally, given the circumstances, we require that an appointment be made in advance. Please call us at 514 735-1361 to make an appointment.

 

There is a death among my loved ones. Can I make an appointment at the cemetery to make the funeral arrangements?

Yes. However, we limit to two (2) the number of people who can be present in the office simultaneously, in addition to the funeral director. We have also increased the frequency of office cleaning.

 

Can I take care of my prearranged services?

Yes. Those who wish to make pre-arrangements can make an appointment by contacting one of our counsellors by telephone or e-mail.

 

Is it possible to hold a funeral mass or a commemorative mass? Will the Masses that were already planned take place?

No. All religious celebrations are canceled or suspended until further notice, in accordance with government directives on non-essential gatherings and recommendations issued by the Assembly of Catholic Bishops of Quebec.

 

The burial of a loved one was planned in the coming weeks; will it still take place?

Yes. However, starting June 22, up to a maximum of twenty-five (25) people are allowed to attend earth burials and ten (10), mandatorily wearing a mask, for mausoleum burials. In addition, everyone present must observe a minimum distance of two (2) meters between each other.

 

Can I go to the cemetery to visit a loved one's resting place on the grounds or in a mausoleum?

Yes.